Frequently Asked Questions
Orders & Shipping
Simply select your desired color, size, and quantity, then complete the checkout process. You’ll receive a confirmation email once your order is placed.
Once shipped, you’ll receive tracking information, and delivery typically takes 2–8 business days depending on your location. Next day shipping is available at an additional cost, and will be calculated during checkout.
We offer worldwide shipping. Shipping rates and times vary based on your location and will be calculated at checkout.
Returns & Exchanges
Due to the made-to-order nature of our products, we do not accept returns or exchanges unless the item arrives damaged or defective. If there’s an issue with your order, please contact us at contact@shopmaisonleon.com within 7 days of delivery.
We recommend consulting our ‘Size Guide’ before purchasing to ensure the perfect fit. If you’re unsure, reach out to us for assistance before placing your order.
Unfortunately, since each collection is limited we cannot offer exchanges for different sizes or colors. Please double-check your order details before checking out.
Product Information
To create the Lenny Boot, Maison Léon worked with local tanneries based in South America and Gruppo Mastrotto. Gruppo Mastrotto only recovers by-products of the food industry. To learn more about their code of ethics and policies please visit https://api.mastrotto.com/documents/MST_CodiceEtico_A4_ENG_2024_web.pdf
All of our boots are meticulously handcrafted by skilled artisans in Los Angeles.
- Regularly wipe off dirt and dust with a clean, soft dry cloth after every use. For stubborn stains, use a damp cloth (not soaked) and gently clean the affected area.
- Avoid using harsh chemicals or cleaners, as they may damage the leather and other materials.
- Protect your boots from water and moisture. If they get wet, allow them to air dry naturally, away from direct heat sources like radiators or sunlight, which can cause the leather to shrink, warp or be discolored.
- Store your boots in a cool, dry place, away from direct sunlight. To maintain their shape, use boot trees or stuff them with tissue paper to prevent major creasing or collapsing. Store boots in dust bags or shoe box when not in use to protect them from dust and scratches.
- Inspect the soles regularly. If you notice any significant wear, consider having them professionally re-soled to extend the life of your boots.
- Avoid walking on abrasive surfaces whenever possible to prevent excessive sole wear.
- If any damage occurs, we recommend seeking professional repair services from an experienced cobbler who specializes in luxury footwear. This ensures that your boots are properly maintained.
Yes, our boots run true to size. For half sizes or wide feet, we recommend sizing up. Please refer to our ‘Size Guide’ for detailed measurements and accuracy.
Payments
We accept all major credit cards, PayPal, and other secure payment methods.
Yes, your security is our top priority. All transactions are processed through a secure, encrypted platform to protect your information.
Contact Us
For inquiries, please email us at contact@shopmaisonleon.com. Our team is available Monday through Friday, from 9 AM to 6 PM Pacific Time. We strive to respond to all inquiries within 24 to 48 hours during business hours.
At this time, we do not offer custom design services beyond the existing color-ways.